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Custom client management system for Porsche

IdeaSoft team has successfully implemented a custom client management system tailored specifically for the esteemed Porsche service center situated in Singapore. The fundamental aim of this project was to institute a holistic and meticulously designed system dedicated to streamlining and overseeing the process of booking service appointments.

Beyond simplifying appointment scheduling, the project aspired to enhance communication channels between discerning clientele and dedicated service managers while ensuring the efficient management of service records.

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Client Porsche

Services Software

Technologies Back-End - .NET Front-End - Vue.js

Link porsche.com

Project Description

Project Overview

The project set out to establish a comprehensive system dedicated to facilitating and overseeing service appointment bookings at the prestigious Porsche service center in Singapore. Its main goal was to make appointment booking easier, improve communication between customers and service managers, and handle service records efficiently.

Moreover, this initiative aspired to create an intricately structured framework for effectively managing service records, ensuring that historical and current data were systematically organized and readily accessible. By achieving these objectives, the project aimed to elevate the overall service experience for Porsche owners in Singapore, delivering heightened convenience and efficiency in appointment scheduling and vehicle maintenance oversight.

Target Audience

The target audience included Porsche vehicle owners in Singapore seeking technical inspections and maintenance services. These individuals required a user-friendly platform to book appointments, communicate their service requirements, and access service history conveniently.

Implemented Solution

Front-end is implemented through Vue.js to enable a responsive and interactive user experience;
The .NET technology was used to operate the back-end part of the system, which is responsible for handling data, user authentication, and business logic;
Azure platform was used as a core infrastructure for secure data management & storage;
Database technology: MC SQL;
Authentification technologies: 2FA, SSO;
Token-based authentication.

Challenges

One of the significant challenges faced during the project was data import. The existing data was stored in various file formats and was disorganized. The task was to update and reorganize this data, ensuring it was properly structured and incorporated into the system while excluding previous service records to maintain data integrity.

This required a meticulous approach to data management and migration to ensure that each customer’s information was accurately reflected in the new system without historical service records from the past.

Delivery Time

6 months

Team Size

6 team members

Cases